Cambridge English: First
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Writing Criteria (go to Task)
Writing Paper Part 2. Task Type: Letter of Complaint
| Content Should give details of the purchase, explain clearly what the problem is and tell the company what action you would like them to take. |
| Communicative achievement Formal register. The reader would be fully informed of the problem and would consider taking the action you request. |
| Organisation Should have the layout of a formal letter with an appropriate beginning and ending. Should state the reason for writing in the first paragraph ('I am writing to complain about ...'). Should be divided into paragraphs but no more than three or four, including the opening and closing sections. N.B. In the exam you do not have to write addresses. |
| Language Language of description. Vocabulary relating to online purchases (special offer, latest model, under guarantee, full refund etc) Should not contain major errors that lead to misunderstandings or that irritate the reader. |
