Writing
Paper: Part 2
Task
type: A letter of complaint
Question
You
recently took a self-catering holiday in a luxury apartment, but the standard
of the accommodation was very poor. The holiday company that you booked
with have offered you some vouchers as compensation, but you have decided
you would prefer a cash refund instead. Write a letter to the company
outlining the problems you experienced with the accommodation and the
action you want them to take.
Write the letter to the company (around 300 - 350 words).
|
Name: Ilona Kramer Dear Sir or Madam I am writing to complain about the bad{1} standard of accommodation during my last holiday. I booked this self-catering holiday last year in {2} your travel agency. When I returned from my two-week travel {3} last week, I immediately visited the agency to complain about my bad{4} experiences. {5} Had I known that the accomodation would be so poor, I would have booked from the beginning a full-service holiday. What I expected was a luxury apartement with a small oven. Not only was the room dirty and full of bugs, but the shower was broken and unusable. To make matters even worse{6}, there was no oven as I ordered it{7}. Never before have I seen such a bad service at a self-catering holiday. You can imagine my anger when I had to eat out, smelling like a ... Not surprisingly, I booked another room, though without oven but clean{8} and with a working shower. Therefore this room cost a lot more than the other one and I had to go out eating {9}. My purpose in visiting the agency was to ask for compensation. The young lady who served me offered some vouchers as compensation. She advised me to take my time with the answer. I have decided to ask your company for a cash refund. Would a refund {***} {10} about 500 euros be too much to expect? I would like to ask you to have a look on my enclosed accounts. Seeing how much money I had to invest additionally will help you to decide what to do about the whole matter.{11} At the very least, I would like you to inform me of the action you will take with regard to my extra invested money{12}. Unless adequate action is taken, I shall have no other option but to publish this letter in the local newspaper. I look forward to hearing from you. Yours faithfully Ilona Kramer |