Read this extract from a letter you have recently sent to a friend:

School: The British Council, Bratislava, The Slovak Republic

Dear Sir,

I am writing to complain about the efficiency of the service that you offer in your restaurant, which is, in a fact, one of the most recommended places to go in our town.

Being influenced by your wonderful advertisement in "The Sun"{1}, I decided to visit your restaurant with my seriously ill little daughter to celebrate her birthday there. I had booked our table and a small marzipan teddy bear in your restaurant two weeks in advance. After spending one hour in your restaurtant I was unpleasantly surprised with the inefficiency of your service.

Being the ordinary customers, we did not have enough time to eat our dinner, because we were told to leave our table for another, probably more important, customer.This unbelievable explanation was given by your service manager and we had no alternative,{2} but to accept it.

Regarding the food offered on your menu, I have never seen the French Chicken so badly prepared. The French rise appeared to be of the same quality, absolutely tasteless and without any trace of spice. The waiter brought me the bottle of two-year Chablis instead of bringing the glass of three-year Chardonnay{3}.

In addition to unimaginative taste of your food{4}, we were told, that no teddy bear had been reserved for us and as a result, my daughter was very sad. I was both amused and annoyed with the anwer your waiter gave us, regarding our chance to complain, which is possible only in writing form {5}.

According to my negative experience, which I have mentioned in this letter, I would be thankful to receive the {6} letter of apology from you, which will be{7} signed by your service manager. I hope that he will appreciate my comments and realise the fact, that the service offered by your staff is at the point, where some precautions need to be taken. {8}

Sincerely yours

Andy Warhol