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We
Care About Online Security Flo-Joe
understands that for many people shopping online is seen as a risky business.
We would like to give you, our customers, peace of mind and reassure you we care
about your security. Your
Credit Card Details
Flo-Joe
does not process or store credit card details of our customers. We operate through
SECURETRADING, the foremost service for processing internet credit/debit card
payments in the UK. All credit/debit card details go through the SECURETRADING
website, not Flo-Joe. For
more information about SECURETRADING visit their website: http:/www.securetrading.com
Extra
Security - latest news August 2007
Flo-Joe
uses the latest security protection offered by Mastercard and Visa. Visa's protection
is called ‘Verified by Visa’ and MasterCard have called theirs ‘MasterCard SecureCode’.
Together, these are known as '3D Secure'. Very
simply, 3D Secure allows you to create a password and a secret phrase to be used
when a payment is made online with your credit card. Once you register, these
details will be required whenever an online purchase is made using your card. If
your bank is participating in 3D Secure and you haven't yet registered, you will
be offered the chance to do this when you make a payment. You can either sign
up for 3D Secure, or decide not to sign up and proceed with your purchase as normal.
However, your card issuer may only allow you to avoid registering a few times
before making you sign up to 3D Secure. The
payment process
1)
After you have entered your name, address and email on the Flo-Joe website you
are transferred to the SECURETRADING website where you add your credit card details. 2)
SECURETRADING checks to see if your card is enrolled in the 3D Secure scheme.
If your bank in not yet participating in 3D Secure your payment will be processed
without a 3D Secure check and - if successful - you will be able to create an
account for Exam Success Plus. If your bank is participating and you have already
registered, you are redirected to your bank's secure website where you enter your
3D Secure password. If successful, the payment is then taken as normal and you
are able to create an account for Exam Success Plus. Problems
paying?
If
your order is unsuccessful this may be because you are using a credit or debit
card we do not accept or your card has expired. Please try again, perhaps with
a different card. |
Paying
by Postal Order or Cheque If
you're a UK resident and/or have a sterling bank account then you can also pay
by postal order or personal cheque. If you're ordering outside the UK your bank
will be able to issue a sterling cheque, but the bank charges may be costly so
please check first. Please do not send cash under any circumstances.
FCE Exam Success Plus = £20.00 pounds
CAE Exam Success Plus = £21.00 pounds
CPE Exam Success Plus = £22.00 pounds
Please
send a Postal Order or Sterling Cheque (made payable to 'Flo-Joe') for the correct
amount to:
Flo-Joe
35 St Paul's Square
Birmingham
B3 1QX
UNITED KINGDOM Please
include a separate piece of paper with your name, email and mailing address. (Or
write these details on the reverse of your cheque.) Write your email address CLEARLY. What
happens next?
1. We email you to give instructions about how to create
your account online.
2. You choose a username and password and create your
account.
3. We approve your account within 24 hours and notify you by email.
4. You can now login and use your Exam Success Plus account! What
if I have a problem or concern?
If you have any concerns our telephone
number is (0121) 624 3501 if you're calling within the UK. For international calls
please dial 0044 121 702 1465.
Alternatively, please use this
email and we'll get back to you promptly. Back
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