Writing Paper: Part 2
Task type: A letter of complaint

Question
Read this extract from a letter you have recently sent to a friend:

Write your letter of complaint to the restaurant manager. (about 250 words)

Name: Viviana

School: Cultura Inglesa (in São Paulo, Brazil)

Dear Sir or Madame {1},

I am writing in order to complain about the service and the food that was offered to me and my husband, last saturday, 11th October.

At first {2}, after we were conduced {3} to our table, the waiter did not even care about helping me to sit down, what disappointed very deep, as your restaurant is known to be the luxuriousest at town.{4}

After that, we had to wait about a quarter of an hour till the waiter came to take the order.

On the top of that, we received the wrong dish, but we agreed on eating it {5}. However my food ("spaghetti ali pomodoro") was tasteless and my husbands {6} one was salty.

As all that would not be enough{7}, the waitress splitt {8} wine over my white dress, and let it useless afterwards. {9}

When we were almost finishing dinner the waiter came by and urged us to finish soon, as there were other people waiting for our table.

Feeling humiliated by that action we ordered as quick as possible the bill{10} and we very absolutly astonished{11} when we saw that the enjoyless dinner {12} had cost us $ 273.

I do not think that I have to express myself clearer about how offened I feel by the unclassifyable bad and desastrous service in your expensive restaurant.{13} Due to this, I am writing to demand an apology and an explanation about what happened.

I look foreward {***} hearing from you as soon as possible.

Yours faithfully

Viviana Ehrenzeller